Hosting Service scenarios for Oracle Cloud Fusion Applications services
Oracle has documented different service scenarios which customer may ask for if they want to use SaaS. While creating service requests for cloud apps you will be presented with a list of services that Oracle will support.
Following are the services that are provided:
Email Notifications - Enable or disable email notifications
IP Address Whitelist - Allow access to Oracle Fusion Cloud Services to a list or range of specific client IP addresses for their services from corporate network.
Language Pack installation - Ask for additional language pack.
Personalize Logo - Personalize Fusion Applications with your company logo.
Production to Test (P2T) copy - Copy the Production environment database into a Test environment on a one-off basis.
Enabling Flexfields for OTBI analysis - You can configure DFF and create analysis/dashboard based on that. To enable the DFF for OTBI analysis you can create service requests.
FA Admin Password reset - Request to reset password provisioned with IT Security Manager Job Role, Configure SSO - Configure Single Sign-On (SSO) access to Oracle Fusion Cloud Services based on Identity Federation.
Environment Resizing - By default, test environments are sized to support enough concurrent users for basic use of the environment. In order to assure that your use of the test environment will not be limited on a go-forward basis, you should request the pod resizing service option for your test environment(s) early on in your implementation. Production environments are sized to support the number of users you have purchased
All of these are well documented in MOS note Hosting Service scenarios for Oracle Cloud Fusion Applications services [ID 1529174.1]